Shopping guide


Payment by credit card or bank transfer is available.

[Payment by credit card]

Available card companies VISA, Mastercard, American Express

VISA, Mastercard, American Express

[Payment by bank transfer]

Please transfer to the bank account mentioned in the order confirmation email.

[Payment time]

Credit card: Payment will be confirmed when the product order is confirmed.
Bank transfer: Please pay within 3 business days (Saturdays, Sundays and public holidays are closed) after sending the order confirmation email.
If you do not make a payment within 3 business days, your order will be automatically cancelled.

About delivery (domestic)

[Shipping fee]

The shipping fee is free for purchases of 600 yen (tax included) and 22,000 yen (tax included) or more.

* However, the above shipping charges do not apply to Okinawa and remote islands.
Please contact us if you would like to ship to Okinawa / remote islands.

[Delivery time]

Usually, we will ship within 2 to 3 weeks after payment is confirmed.
* Business days: For reserved products excluding weekends and holidays and long holidays, the delivery time will be stated on the product introduction page.

About delivery (overseas)

[When sending products overseas]

Customs duties may be incurred in the partner country. In that case, please note that the customs duty, etc. incurred will be borne by the recipient.

Returns, exchanges, cancellations, etc.

We cannot accept returns or cancellations after ordering the product. If the product is defective, we will replace it with a new one only if it is unused (shipping cost will be borne by us). Please contact the following within 2 weeks after the item arrives. ( )
In the unlikely event that the item to be exchanged is out of stock, the purchase price will be refunded.

[Return method]

Please return all paulownia boxes and Japanese paper packaging.
Mail service and letter pack are not available.
Please be sure to treat it as a crack.